Category Archives: Alternative dispute resolution

Case Study in Clarity

We play a valuable role in facilitating communications between a requester and an agency. A recent request made by National Public Radio (NPR) to the Naval Research Laboratory (NRL) provides an example of this function. NPR reporter Caitlin Dickerson made … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, OGIS Case Study | 1 Comment

Every Day is Conflict Resolution Day at OGIS

Since OGIS opened in 2009, we’ve worked to improve the Freedom of Information Act (FOIA) process by providing mediation services to help resolve disputes between requesters and Federal agencies.  We handled more than 1,200 requests for assistance in Fiscal Year … Continue reading

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OGIS Release New Year’s Calendar

Fiscal Year (FY) 2015 has been an exciting one for OGIS! We launched our agency compliance program, hosted four meetings of the Federal Freedom of Information Act (FOIA) Advisory Committee, and welcomed Dr. James Holzer as our Director, not to … Continue reading

Posted in About OGIS, Alternative dispute resolution, Review, Training | 2 Comments

Dispute Resolution Skills for FOIA Professionals Training Session: June 24, 2015

Do you find yourself locked in disputes with FOIA requesters (or agency colleagues)? Would you like to learn constructive ways to resolve or avoid disputes in the future? OGIS will present a training session designed to help FOIA professionals develop … Continue reading

Posted in Alternative dispute resolution, Training, Uncategorized | 2 Comments

Upcoming OGIS Training Session: Dispute Resolution Skills for FOIA Professionals

Do you find yourself locked in disputes with FOIA requesters (or agency colleagues)? Would you like to learn constructive ways to resolve or avoid disputes in the future? OGIS will present a training session designed to help FOIA professionals develop … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, OGIS events, Ombudsman, Training | 1 Comment

Customer Service: it’s a Smart Practice—and it’s the Law!

Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, Ombudsman, Plain Language | Leave a comment

FOIA and Dispute Resolution: Voices from the Field

This year’s American Society of Access Professionals (ASAP) Annual Training Conference included a panel titled “FOIA and Dispute Resolution.” The panel included Kathy Ray from the Department of Transportation and Brad Heath, a USA Today reporter and frequent FOIA requester. … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, FOIA Public Liaisons, Mediation services, OGIS events, Ombudsman, Team approach | Leave a comment

Upcoming Training Opportunity for FOIA Professionals

Are you a FOIA professional who is interested in learning more about how to resolve disputes that may arise in the FOIA process? If so, please join OGIS for Dispute Resolution Training for FOIA Professionals on Wednesday, May 1. This … Continue reading

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Announcing OGIS’s 2012 Report

We are pleased to share OGIS’s 2012 report, Office of Government Information Services: Building a Bridge Between FOIA Requesters & Federal Agencies. We hope that you will read about our accomplishments over the past year and our thoughts for the … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIS's Reports, Ombudsman, Records Management, Sunshine Week 2013 | Leave a comment

In Good Company

A few of us from OGIS recently attended a presentation by the Interagency Alternative Dispute Resolution Working Group, an organization for Federal employees who work in the area of alternative dispute resolution. The title of the presentation was “How an … Continue reading

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