Category Archives: Alternative dispute resolution

OGIStance: “We’re from the government and we’re here to help!”

How often have you heard that statement? When you heard it, did you believe it? In the OPEN Government Act of 2007 Congress baked customer service into FOIA by creating OGIS to help the FOIA community resolve disputes and to … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIStance, Ombudsman, Open Government | Leave a comment

What’s a FOIA Public Liaison?

As regular readers of this blog already know, OGIS was created when the 2007 OPEN Government Act amended the FOIA. However, the Act didn’t stop there — it also formalized the role of the FOIA Public Liaison (FPL). Specifically it … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, Open Government, Training | Leave a comment

Talking Back to FOIA

Though an ombudsman has many roles, one of the most important is to serve as a listening ear for a larger organization.  As the FOIA ombuds office, OGIS listens to complaints regarding the federal FOIA process; however, as a new … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, definitions and concepts, Mediation services, Ombudsman, Open Government

Introducing: The FOIA Dispute Resolution Process

On April 26, the OGIS staff (along with our friend Jean Whyte from NARA’s Alternative Dispute Resolution program) presented a daylong training session entitled “Dispute Resolution Skills Training for FOIA Professionals” to representatives from agencies across the Government. As with … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIS events, Ombudsman

Announcement: Upcoming Dispute Resolution Skills Training for FOIA Professionals

FOIA professionals – particularly FOIA Public Liaisons – deal frequently with disputes. In fact, the amended Freedom of Information Act (5 U.S.C. § 552) directs FOIA Public Liaisons to help resolve FOIA disputes. In order to equip these key FOIA … Continue reading

Posted in About OGIS, Alternative dispute resolution, OGIS events, Ombudsman, Training

Mediation Services – Say What?

The OPEN Government Act of 2007 amended the Freedom of Information Act (FOIA), in part, to create OGIS. In establishing OGIS’s mission, the newly amended FOIA directs OGIS to offer “mediation services” to resolve disputes between FOIA requesters and Federal … Continue reading

Posted in About FOIA, About OGIS, Administative Dispute Resolution Act, Alternative dispute resolution, definitions and concepts, Mediation services, Ombudsman

Announcing: OGIS’s First Report

We are very excited to announce the publication of OGIS’s first report, The First Year: Building Bridges Between FOIA Requesters and Federal Agencies. This publication tells the story of how Director (and first OGIS staff member) Miriam Nisbet stood up … Continue reading

Posted in About OGIS, Alternative dispute resolution, definitions and concepts, OGIS's Reports, Ombudsman, Open Government