Category Archives: Mediation services

Talking Back to FOIA

Though an ombudsman has many roles, one of the most important is to serve as a listening ear for a larger organization.  As the FOIA ombuds office, OGIS listens to complaints regarding the federal FOIA process; however, as a new … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, definitions and concepts, Mediation services, Ombudsman, Open Government

Introducing: The FOIA Dispute Resolution Process

On April 26, the OGIS staff (along with our friend Jean Whyte from NARA’s Alternative Dispute Resolution program) presented a daylong training session entitled “Dispute Resolution Skills Training for FOIA Professionals” to representatives from agencies across the Government. As with … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIS events, Ombudsman

Mediation Services – Say What?

The OPEN Government Act of 2007 amended the Freedom of Information Act (FOIA), in part, to create OGIS. In establishing OGIS’s mission, the newly amended FOIA directs OGIS to offer “mediation services” to resolve disputes between FOIA requesters and Federal … Continue reading

Posted in About FOIA, About OGIS, Administative Dispute Resolution Act, Alternative dispute resolution, definitions and concepts, Mediation services, Ombudsman