Category Archives: Alternative dispute resolution

Grab Your Seat for Our November 16 Dispute Resolution Skills Training Session!

Registration is now open for our November 16 Dispute Resolution Skills for FOIA Professionals training session. Space is limited and seats fill up fast, so make sure you act now to reserve your spot for this free training! This training … Continue reading

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Reflections on the July 27 Chief FOIA Officer Council Meeting

Those who follow the news on FOIA are likely already aware of last week’s Chief FOIA Officers Council meeting hosted by NARA in McGowan Theater. The meeting included a panel discussion of ways that agencies, OGIS and FOIA requesters can … Continue reading

Posted in About FOIA, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, OGIS events | 1 Comment

Register Now for Dispute Resolution Training for FOIA Professionals on April 18th

Did you know that dispute resolution skills can help you improve communication with not just FOIA requesters, but also with your agency colleagues, and even your friends and family? Register today for our April 18th Dispute Resolution Skills for FOIA … Continue reading

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Who Ya Gonna Call?

The FOIA process can be confusing for requesters, especially those who are filing their first FOIA requests or who do not know much about how a particular agency functions. Unfortunately, figuring out who you should contact within an agency to … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons | 1 Comment

Help Me FOIA. Help, Help Me FOIA.

As we have discussed, the FOIA Improvement Act of 2016 requires that agencies inform FOIA requesters that they can ask for assistance from OGIS and an agency’s FOIA Public Liaison (FPL) throughout the request process. But what kind of help … Continue reading

Posted in About OGIS, Alternative dispute resolution, Customer service, FOIA Public Liaisons | 4 Comments

Reserve a Seat for Dispute Resolutions Skills Training Session

We are happy to announce that registration is now open for the October 18 session of our popular Dispute Resolution Skills for FOIA Professionals training. The free day-long session will be at the National Archives in downtown Washington, DC, location. … Continue reading

Posted in Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Training

The ABC’s of OGIS Training

As summer winds down and pictures of kids on their first day of school fill up our social media feeds, we thought it might be a good time for a pop quiz on OGIS’s training program. Test your knowledge with … Continue reading

Posted in About OGIS, Alternative dispute resolution, Customer service, Training

Upcoming Training Opportunity for FOIA Professionals

FOIA Public Liaisons and the professionals who staff FOIA requester service centers play a key role in the FOIA process—they provide valuable assistance with a process that can confuse requesters. The recently passed FOIA Improvement Act of 2016 expands the … Continue reading

Posted in Alternative dispute resolution, Best practices, Customer service, Training

FOIA Improvement: Informing Requesters of OGIS Services

Note: Last week President Obama signed into law the FOIA Improvement Act of 2016, locking many of the Administration’s openness policies and initiatives into the Freedom of Information Act (FOIA), including advancing open government and highlighting the importance of OGIS … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices | 3 Comments

An Easy Way to Help Us Resolve FOIA Disputes

We recently posted a list of agencies that have taken a step that makes it easier for us to resolve Freedom of Information Act (FOIA) disputes. These agencies have a Privacy Act “routine use” that allows the agency to share … Continue reading

Posted in About OGIS, Alternative dispute resolution | 2 Comments