Category Archives: Alternative dispute resolution

The ABC’s of OGIS Training

As summer winds down and pictures of kids on their first day of school fill up our social media feeds, we thought it might be a good time for a pop quiz on OGIS’s training program. Test your knowledge with … Continue reading

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Upcoming Training Opportunity for FOIA Professionals

FOIA Public Liaisons and the professionals who staff FOIA requester service centers play a key role in the FOIA process—they provide valuable assistance with a process that can confuse requesters. The recently passed FOIA Improvement Act of 2016 expands the … Continue reading

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FOIA Improvement: Informing Requesters of OGIS Services

Note: Last week President Obama signed into law the FOIA Improvement Act of 2016, locking many of the Administration’s openness policies and initiatives into the Freedom of Information Act (FOIA), including advancing open government and highlighting the importance of OGIS … Continue reading

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An Easy Way to Help Us Resolve FOIA Disputes

We recently posted a list of agencies that have taken a step that makes it easier for us to resolve Freedom of Information Act (FOIA) disputes. These agencies have a Privacy Act “routine use” that allows the agency to share … Continue reading

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Planting the Seeds of Dispute Resolution

Do you or your colleagues need help sharpening your communications skills? Would you like to hear tips for avoiding or narrowing disputes with Freedom of Information Act (FOIA) requesters? OGIS is here to help! As you might know, about twice … Continue reading

Posted in Administative Dispute Resolution Act, Alternative dispute resolution, OGIS events, Training | 2 Comments

Dispute Resolution Skills for FOIA Professionals Training Session: April 13, 2016

Do you find yourself locked in disputes with FOIA requesters (or agency colleagues)? Would you like to learn constructive ways to resolve or avoid disputes in the future? OGIS will present a training session designed to help FOIA professionals develop … Continue reading

Posted in Alternative dispute resolution, Training | 3 Comments

Case Study in Clarity

We play a valuable role in facilitating communications between a requester and an agency. A recent request made by National Public Radio (NPR) to the Naval Research Laboratory (NRL) provides an example of this function. NPR reporter Caitlin Dickerson made … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, OGIS Case Study | 1 Comment

Every Day is Conflict Resolution Day at OGIS

Since OGIS opened in 2009, we’ve worked to improve the Freedom of Information Act (FOIA) process by providing mediation services to help resolve disputes between requesters and Federal agencies.  We handled more than 1,200 requests for assistance in Fiscal Year … Continue reading

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OGIS Release New Year’s Calendar

Fiscal Year (FY) 2015 has been an exciting one for OGIS! We launched our agency compliance program, hosted four meetings of the Federal Freedom of Information Act (FOIA) Advisory Committee, and welcomed Dr. James Holzer as our Director, not to … Continue reading

Posted in About OGIS, Alternative dispute resolution, Review, Training | 2 Comments

Dispute Resolution Skills for FOIA Professionals Training Session: October 6, 2015

Do you find yourself locked in disputes with FOIA requesters (or agency colleagues)? Would you like to learn constructive ways to resolve or avoid disputes in the future? OGIS will present a training session designed to help FOIA professionals develop … Continue reading

Posted in Alternative dispute resolution, Training | 5 Comments