Category Archives: Alternative dispute resolution

Who Ya Gonna Call?

The FOIA process can be confusing for requesters, especially those who are filing their first FOIA requests or who do not know much about how a particular agency functions. Unfortunately, figuring out who you should contact within an agency to … Continue reading

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Help Me FOIA. Help, Help Me FOIA.

As we have discussed, the FOIA Improvement Act of 2016 requires that agencies inform FOIA requesters that they can ask for assistance from OGIS and an agency’s FOIA Public Liaison (FPL) throughout the request process. But what kind of help … Continue reading

Posted in About OGIS, Alternative dispute resolution, Customer service, FOIA Public Liaisons | 2 Comments

Reserve a Seat for Dispute Resolutions Skills Training Session

We are happy to announce that registration is now open for the October 18 session of our popular Dispute Resolution Skills for FOIA Professionals training. The free day-long session will be at the National Archives in downtown Washington, DC, location. … Continue reading

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The ABC’s of OGIS Training

As summer winds down and pictures of kids on their first day of school fill up our social media feeds, we thought it might be a good time for a pop quiz on OGIS’s training program. Test your knowledge with … Continue reading

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Upcoming Training Opportunity for FOIA Professionals

FOIA Public Liaisons and the professionals who staff FOIA requester service centers play a key role in the FOIA process—they provide valuable assistance with a process that can confuse requesters. The recently passed FOIA Improvement Act of 2016 expands the … Continue reading

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FOIA Improvement: Informing Requesters of OGIS Services

Note: Last week President Obama signed into law the FOIA Improvement Act of 2016, locking many of the Administration’s openness policies and initiatives into the Freedom of Information Act (FOIA), including advancing open government and highlighting the importance of OGIS … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices | 2 Comments

An Easy Way to Help Us Resolve FOIA Disputes

We recently posted a list of agencies that have taken a step that makes it easier for us to resolve Freedom of Information Act (FOIA) disputes. These agencies have a Privacy Act “routine use” that allows the agency to share … Continue reading

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Planting the Seeds of Dispute Resolution

Do you or your colleagues need help sharpening your communications skills? Would you like to hear tips for avoiding or narrowing disputes with Freedom of Information Act (FOIA) requesters? OGIS is here to help! As you might know, about twice … Continue reading

Posted in Administative Dispute Resolution Act, Alternative dispute resolution, OGIS events, Training | 5 Comments

Dispute Resolution Skills for FOIA Professionals Training Session: April 13, 2016

Do you find yourself locked in disputes with FOIA requesters (or agency colleagues)? Would you like to learn constructive ways to resolve or avoid disputes in the future? OGIS will present a training session designed to help FOIA professionals develop … Continue reading

Posted in Alternative dispute resolution, Training | 3 Comments

Case Study in Clarity

We play a valuable role in facilitating communications between a requester and an agency. A recent request made by National Public Radio (NPR) to the Naval Research Laboratory (NRL) provides an example of this function. NPR reporter Caitlin Dickerson made … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, OGIS Case Study | 1 Comment