Category Archives: Best practices

FOIA Improvement: Improving Agency FOIA Regulations

Note: This entry is another in our series of occasional blog posts updating our efforts to implement new provisions of the Freedom of Information Act (FOIA) signed into law by President Obama on June 30, 2016. Regular readers of the … Continue reading

Posted in Best practices, Regulations, Review | 1 Comment

Who Ya Gonna Call?

The FOIA process can be confusing for requesters, especially those who are filing their first FOIA requests or who do not know much about how a particular agency functions. Unfortunately, figuring out who you should contact within an agency to … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons | Leave a comment

Reserve a Seat for Dispute Resolutions Skills Training Session

We are happy to announce that registration is now open for the October 18 session of our popular Dispute Resolution Skills for FOIA Professionals training. The free day-long session will be at the National Archives in downtown Washington, DC, location. … Continue reading

Posted in Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Training | Leave a comment

Upcoming Training Opportunity for FOIA Professionals

FOIA Public Liaisons and the professionals who staff FOIA requester service centers play a key role in the FOIA process—they provide valuable assistance with a process that can confuse requesters. The recently passed FOIA Improvement Act of 2016 expands the … Continue reading

Posted in Alternative dispute resolution, Best practices, Customer service, Training | Leave a comment

FOIA Improvement: Making It Easier to Help FOIA Requesters

Note: This entry is another in our series of occasional blog posts providing updates on our efforts to implement new provisions of the Freedom of Information Act (FOIA) signed into law by President Obama on June 30, 2016. As we … Continue reading

Posted in About FOIA, About OGIS, Best practices | Leave a comment

FOIA Improvement: Informing Requesters of OGIS Services

Note: Last week President Obama signed into law the FOIA Improvement Act of 2016, locking many of the Administration’s openness policies and initiatives into the Freedom of Information Act (FOIA), including advancing open government and highlighting the importance of OGIS … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices | 3 Comments

June 16 Requester Roundtable on FOIA Websites

Have you ever spent far too long searching for something on an agency’s Freedom of Information Act (FOIA) website or thought to yourself, “there are certain types of information that every agency should include on its FOIA website”? If so, … Continue reading

Posted in Best practices, OGIS events, Requester Roundtable | 2 Comments

OGIS Recommendations Regarding Agency Use of Still Interested Letters

As we have discussed the last few weeks, still interested letters are a source of great frustration for many Freedom of Information Act (FOIA) requesters and can give requesters the appearance that an agency’s FOIA process does not work. For … Continue reading

Posted in Best practices, Review | 1 Comment

Have a FOIA Question? We are Here to Help

As the Freedom of Information Act (FOIA) Ombudsman, one of OGIS’s important functions is to help FOIA requesters better understand how the FOIA process works. We do this by working directly with those who contact our office and by making … Continue reading

Posted in Best practices, Customer service, Ombudsman, Plain Language | 1 Comment

Case Study in Clarity

We play a valuable role in facilitating communications between a requester and an agency. A recent request made by National Public Radio (NPR) to the Naval Research Laboratory (NRL) provides an example of this function. NPR reporter Caitlin Dickerson made … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, OGIS Case Study | 1 Comment