Category Archives: Best practices

Agencies Using Technology to Provide Estimated Dates of Completion

Providing estimated dates of completion can be a challenge—but it’s also the law. As we’ve previously noted, Congress amended FOIA in 2007 to require agencies to provide requesters with estimated dates of completion when asked.  We think that estimated dates … Continue reading

Posted in Best practices, innovation, IT Solutions, Requester Roundtable | Leave a comment

Every Day is Conflict Resolution Day at OGIS

Since OGIS opened in 2009, we’ve worked to improve the Freedom of Information Act (FOIA) process by providing mediation services to help resolve disputes between requesters and Federal agencies.  We handled more than 1,200 requests for assistance in Fiscal Year … Continue reading

Posted in About OGIS, Alternative dispute resolution, Best practices, Mediation services | Leave a comment

Compliance Review of Coast Guard FOIA Program Now Available

Our assessment of the FOIA program at the United States Coast Guard is now available. The Coast Guard’s FOIA process is decentralized, meaning that requests received in the nine districts and more than 1,200 units are processed by those districts … Continue reading

Posted in About FOIA, Best practices, Review | 1 Comment

OGIS Releases Compliance Review of FEMA FOIA Program

We’re happy to announce the release of our assessment of the FOIA program at the Federal Emergency Management Agency (FEMA) is now public. As our regular blog readers may know, the assessment of FEMA is one of six compliance reports … Continue reading

Posted in Best practices, Review | Leave a comment

(FOIA) Appeal is in the Eye of the Beholder

It’s easy for requesters and agencies to agree that administrative appeals are an important part of the Freedom of Information Act (FOIA) process. It’s not as easy for agencies and requesters to agree on what warrants an appeal. FOIA requires … Continue reading

Posted in Best practices | 1 Comment

Let’s Talk About Estimated Dates of Completion

In 2007 Congress added a provision into the Freedom of Information Act (FOIA) that requires agencies to provide a requester with an estimated date by which the agency expects to  complete work on a request, when the requester asks for … Continue reading

Posted in About FOIA, Best practices, Customer service | Leave a comment

Let’s Make It Easier for Requesters to Use the FOIA Process

Agency Freedom of Information Act (FOIA) regulations are one of the most important resources available to those requesting information from the federal government. As we’ve mentioned in the past, agency FOIA regulations are essentially the rule book the agency uses … Continue reading

Posted in Best practices, Customer service, Government information, Regulations | Leave a comment

Let’s Keep the Sun Shining All Year Long

Another Sunshine Week is in the history books. As always, the celebrations served as a powerful reminder about the importance of open government laws like the Freedom of Information Act (FOIA) and what we can all do to open the … Continue reading

Posted in Best practices, Open Government, Sunshine Week 2015 | Leave a comment

Record Keeping for FOIA Requesters 101

Here at OGIS, we love good record keeping practices. Not only are we housed within the National Records and Archives Administration (NARA), which has responsibility for setting the federal government’s record keeping policies, we also know that strong agency record … Continue reading

Posted in Best practices, Records Management, Requests and appeals | 1 Comment

Dancing Your Way Through Immigration Records

Interested in immigration records? You’re not alone. U.S. Immigration and Citizenship Services (USCIS) is on track to receive about 140,000 FOIA requests in the year ending September 20, 2014. Top USCIS FOIA officials recently took time from overseeing records request … Continue reading

Posted in About FOIA, About OGIS, Best practices, Immigration records | Leave a comment