Category Archives: Ombudsman

Change is in the Air

If you keep an eye on OGIS, you know that we are celebrating some exciting changes and welcoming new staff. Beyond those changes, we are also saying goodbye to Miriam Nisbet, OGIS’s first Director, who retired at the end of … Continue reading

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Happy Fifth Anniversary OGIS!

OGIS Director Miriam Nisbet opened our doors for the first time on September 9, 2009. Though it feels like those five years flashed by, we’ve accomplished quite a bit as one of the newest offices at the National Archives and … Continue reading

Posted in About FOIA, About OGIS, National Archives and Records Administration, OGIS events, OGIS's Reports, Ombudsman | Leave a comment

USCIS Invites Requesters to Stakeholder Meeting

U.S. Immigration and Citizenship Services (USCIS) processed a mind-numbing 138,523 FOIA requests in the year ending September 30, 2013. (That’s more than 11,000 requests a month and nearly 600 a day!) Wonder how the agency does it? Searching for best … Continue reading

Posted in About FOIA, About OGIS, Best practices, Customer service, Immigration records, OGIS events, Ombudsman | Leave a comment

Guest Post: Catching Up with the U.S. Nuclear Regulatory Commission

We welcome guest bloggers! The following post is from Government Information Specialist Mark H. Graff of the U.S. Nuclear Regulatory Commission: At the U.S. Nuclear Regulatory Commission’s FOIA, Privacy, and Information Collections branch, we’ve been looking for ways to streamline … Continue reading

Posted in About FOIA, About OGIS, Best practices, Customer service, Electronic records, Guest post, Ombudsman, Records Management, Team approach | Leave a comment

OGIS Sets Up Shop at IRE

OGIS recently set up a pop-up shop, of sorts, on the West Coast offering one-on-one mini ombuds sessions with journalists and gathering ideas for improving the FOIA process. I’m pleased to have represented OGIS at the annual conference of the … Continue reading

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Upcoming OGIS Training Session: Dispute Resolution Skills for FOIA Professionals

Do you find yourself locked in disputes with FOIA requesters (or agency colleagues)? Would you like to learn constructive ways to resolve or avoid disputes in the future? OGIS will present a training session designed to help FOIA professionals develop … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, OGIS events, Ombudsman, Training | 1 Comment

FOIA Advisory Committee to Meet June 24

The first meeting of the Freedom of Information Act (FOIA) Advisory Committee is scheduled for June 24, 2014 from 10 a.m. to 1 p.m. at the National Archives building in Washington, D.C. The meeting will be open to the public … Continue reading

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OGIS is Hiring!

The OGIS team is expanding, adding an additional three positions to the staff at its Washington, D.C. office. Two of the new positions will be part of OGIS’s review team, which works to review agencies’ FOIA policies, procedures and compliance. … Continue reading

Posted in About OGIS, Mediation services, Ombudsman | 1 Comment

Improving FOIA Regulations: We Need Your Help!

Developing a common FOIA regulation is one of the commitments of the second Open Government National Action Plan to modernize FOIA. Agency FOIA professionals and regulatory specialists interested in what a common FOIA regulation might look like are invited to … Continue reading

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Customer Service: it’s a Smart Practice—and it’s the Law!

Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, Ombudsman, Plain Language | Leave a comment