Upcoming OGIS Training Session: Dispute Resolution Skills for FOIA Professionals

Learn strategies for dispute resolution and stop butting heads with colleagues and requesters. (National Archives Identifier 7722542)

Learn strategies for dispute resolution and stop butting heads with colleagues and requesters. (National Archives Identifier 7722542)

Do you find yourself locked in disputes with FOIA requesters (or agency colleagues)? Would you like to learn constructive ways to resolve or avoid disputes in the future?

OGIS will present a training session designed to help FOIA professionals develop dispute resolution skills on Wednesday, July 9, 2014 at the Archives building on Constitution Avenue between 7th and 9th streets NW in Washington, D.C. This free, all-day session is appropriate for anyone in your agency who works with FOIA, including FOIA Public Liaisons, program managers, FOIA processors, FOIA attorneys and others. Participants will develop a working knowledge of Alternative Dispute Resolution techniques, learn how working with OGIS can help resolve disputes, practice active listening and good communication, and develop strategies for working with difficult people.

If you have any questions or if you would like to register for this training program, please drop us a line at ogis@nara.gov. Space for this training program is extremely limited and the program fills up quickly, so please don’t wait to register.

This entry was posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, OGIS events, Ombudsman, Training. Bookmark the permalink.

One Response to Upcoming OGIS Training Session: Dispute Resolution Skills for FOIA Professionals

  1. Pat Engel says:

    OGIS should be commended for inviting the public to observe the formation of this committee. Its recommendations will likely lead to legislation, and I felt privileged to be there at the creation.

    Like

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