Category Archives: OGIStance

What’s Up with Referrals? Redux

Back in May, we posted a recommendation on this blog regarding referrals. We’d recently had several OGIS cases in which agencies making referrals neither identified the name of the agencies to which they referred requests nor offered to assist requesters … Continue reading

Posted in About FOIA, Best practices, definitions and concepts, OGIStance | Leave a comment

OGIStance: “We’re from the government and we’re here to help!”

How often have you heard that statement? When you heard it, did you believe it? In the OPEN Government Act of 2007 Congress baked customer service into FOIA by creating OGIS to help the FOIA community resolve disputes and to … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIStance, Ombudsman, Open Government | Leave a comment

OGIStance: What’s up with referrals these days?

Among OGIS’s recent cases are several from customers advised that their FOIA requests have been referred to other agencies for processing. In accordance with agency FOIA regulations, that’s usually no problem. But in the OGIS cases, the agencies making the … Continue reading

Posted in About FOIA, About OGIS, Best practices, definitions and concepts, OGIStance