Category Archives: Mediation services

OGIS Sets Up Shop at IRE

OGIS recently set up a pop-up shop, of sorts, on the West Coast offering one-on-one mini ombuds sessions with journalists and gathering ideas for improving the FOIA process. I’m pleased to have represented OGIS at the annual conference of the … Continue reading

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OGIS is Hiring!

The OGIS team is expanding, adding an additional three positions to the staff at its Washington, D.C. office. Two of the new positions will be part of OGIS’s review team, which works to review agencies’ FOIA policies, procedures and compliance. … Continue reading

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Customer Service: it’s a Smart Practice—and it’s the Law!

Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, Ombudsman, Plain Language | Leave a comment

FOIA and Dispute Resolution: Voices from the Field

This year’s American Society of Access Professionals (ASAP) Annual Training Conference included a panel titled “FOIA and Dispute Resolution.” The panel included Kathy Ray from the Department of Transportation and Brad Heath, a USA Today reporter and frequent FOIA requester. … Continue reading

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Do You Copy?

When agencies respond to a FOIA request with released records, they retain a copy of those records along with the response letter in a file documenting the request. This is important for a couple of reasons—so that the agency can … Continue reading

Posted in About FOIA, About OGIS, Best practices, Electronic records, FOIA Exemptions, Mediation services, OGIS Case Study, Ombudsman | 3 Comments

Announcing OGIS’s 2012 Report

We are pleased to share OGIS’s 2012 report, Office of Government Information Services: Building a Bridge Between FOIA Requesters & Federal Agencies. We hope that you will read about our accomplishments over the past year and our thoughts for the … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIS's Reports, Ombudsman, Records Management, Sunshine Week 2013 | Leave a comment

In Good Company

A few of us from OGIS recently attended a presentation by the Interagency Alternative Dispute Resolution Working Group, an organization for Federal employees who work in the area of alternative dispute resolution. The title of the presentation was “How an … Continue reading

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Timing is Everything: When Does OGIS Get Involved?

Experienced FOIA requesters can attest that FOIA requests follow a well-established process: a requester submits a request; the agency responds to that request; if the requester is dissatisfied with the response, he/she submits an administrative appeal; the agency responds to … Continue reading

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Thinking about process

When OGIS Director Miriam Nisbet opened the office in September 2009, three requests for OGIS assistance awaited her attention, yet she had no process in place for dealing with cases or any staff members to work on them. Since its … Continue reading

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Difficult Conversations, Part 2: How do we get there from here?

In last week’s post we discussed the difference between positions and interests. In brief, positions are what an angry person presents during a confrontation; interests are the secret, unmet needs that anyone in a dispute may be reluctant to share. … Continue reading

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