Upcoming Training Opportunity for FOIA Professionals

Agencies are open for business and ready to assist requesters! (NARA Identifier 2128042)

Agencies are open for business and ready to assist requesters! (NARA Identifier 2128042)

FOIA Public Liaisons and the professionals who staff FOIA requester service centers play a key role in the FOIA process—they provide valuable assistance with a process that can confuse requesters. The recently passed FOIA Improvement Act of 2016 expands the role that these professionals play, requiring agencies to notify requesters about FOIA Public Liaisons and requester service centers more frequently and earlier in the process. So how can agencies continue to provide great customer service through their Public Liaisons and requester service centers despite an increase in demand?

On Monday, August 15, 2016, OGIS and the Department of Justice Office of Information Policy (OIP) will present a training session for all FOIA Public Liaisons and FOIA Requester Service Center staff. We will clarify roles and responsibilities, share customer service and dispute resolution tips, and discuss best practices. Please register and join us!

FOIA Public Liaison and FOIA Requester Service Center Training
Monday, August 15, 2016 – 10:00 a.m. to 12:00 p.m.
Department of Justice Conference Center
145 N Street, NE
Washington, DC 20002

If you are interested in attending, please email your name and phone number to OIP’s Training Officer at DOJ.OIP.FOIA@usdoj.gov with the subject line “FOIA Public Liaison & FOIA Requester Service Center Training.” If you have any questions regarding this event, please contact OIP’s Training Officer at (202) 514-3642.

If you are unable to attend the August 15 session—or you work outside of the Washington, D.C. area—fear not! We plan to review the presentation material by teleconference in the coming weeks. If you are interested in being a part of this teleconference, please send an email to DOJ.OIP.FOIA@usdoj.gov  with the subject line “FOIA Public Liaison & FOIA Requester Service Center Training – Teleconference.”

This entry was posted in Alternative dispute resolution, Best practices, Customer service, Training. Bookmark the permalink.

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