Category Archives: Customer service

Happy Public Service Recognition Week!

Since 1985, the first full week of May has been designated as Public Service Recognition Week to honor those who serve our nation as Federal, state, county, and local government employees. Public service careers are not for those who seek … Continue reading

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Will You Be Our (FOIA) Valentine?

The FOIA process, like any relationship, depends on good communications. In the spirit of the season, OGIS offers Valentines greetings to FOIA stakeholders who demonstrate good communication skills every day. We love all hardworking FOIA professionals, but particularly those who … Continue reading

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Catching up with OGIS

Congress has temporarily restored funding of appropriated activities, and the National Archives and Records Administration (NARA) resumed normal operations as of January 28, 2019. We at OGIS returned to our offices this week to find more than 450 requests for … Continue reading

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Dispute Resolution Training for Agencies

Are you looking for a unique training opportunity for your agency’s FOIA staff, one that will improve communications within your FOIA program and with FOIA requesters? If so, now is a great time to schedule 2019 Dispute Resolution Training for … Continue reading

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Reserve a Seat for the Upcoming Dispute Resolution Skills Training Session

Calling all FOIA professionals! Registration is now open for the November 2nd session of our popular training, “Dispute Resolution Skills for FOIA Professionals,” which will be held at the OGIS offices in downtown Washington, DC. This free, daylong training session … Continue reading

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OGIS Releases Advisory Opinion and Compliance Assessment on Communication with Requesters

We are very pleased to announce the publication of our first advisory opinion and a companion Freedom of Information Act (FOIA) compliance assessment on written communication with requesters. Both documents look specifically at the importance of clear communication to requesters: … Continue reading

Posted in About FOIA, Customer service

Registration is Open: Chief FOIA Officers Council Meeting and CDC FOIA Requester Webinar

Registration is now open for the upcoming Chief FOIA Officers Council meeting on July 19, 2018 beginning at 10 am (EST).  If you cannot join us in person, you can watch the livestream via the National Archives’ YouTube Channel. The Chief … Continue reading

Posted in Best practices, Customer service, OGIS events

Highlighting Great Customer Service at USCIS

Each year we include a few case studies in our Annual Report to highlight the way that we can help assist FOIA requesters and agencies in resolving FOIA disputes. Today, we want to share one of the case studies from … Continue reading

Posted in About FOIA, Customer service

Useful Resources for Veterans Records

We often receive requests for assistance to obtain access to veterans’ medical and service records of those men and women who have served our country in the armed forces.  These requests come from the veterans themselves, from their family members, … Continue reading

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Reflections on the July 27 Chief FOIA Officer Council Meeting

Those who follow the news on FOIA are likely already aware of last week’s Chief FOIA Officers Council meeting hosted by NARA in McGowan Theater. The meeting included a panel discussion of ways that agencies, OGIS and FOIA requesters can … Continue reading

Posted in About FOIA, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, OGIS events | 1 Comment