Understanding the Office of Government Information Services (part 3/4)

https://giphy.com/gifs/usnationalarchives-archives-archivesgif-naid12065-1alh12SmIXpUoZEQar Your National Archives by US National Archives via GIPHY. National Archives Identifier 12065 In our previous two blog posts “Understanding the Office of Government Information Services” parts 1 and 2, we provided a basic overview of how OGIS is structured and highlighted aspects of our dispute resolution program. In this post we’ll touch on … Continue reading Understanding the Office of Government Information Services (part 3/4)

Understanding the Office of Government Information Services (part 2/4)

FLASHES OF ACTION [WORLD WAR I], 1921? via GIPHY. National Archives Identifier 35458 In our previous blog post “Understanding the Office of Government Information Services,” we provided a basic overview of  OGIS’s history and structure. In this post we’ll focus on our mediation program.   How are requests for OGIS assistance handled? FOIA requesters and agencies … Continue reading Understanding the Office of Government Information Services (part 2/4)

OGIS Is Yet Again Interested in “Still Interested” Letters

Address Your Letters Plainly. National Archives Identifier 44266146 As federal agencies approach the end of fiscal year 2022 in September, we know many are aiming to close old FOIA requests and reduce their FOIA backlogs. Some have begun to send requesters “still interested” letters to ensure that the information in a FOIA request is still … Continue reading OGIS Is Yet Again Interested in “Still Interested” Letters

An Early Spring Cleaner

Spring Cleaning: Take a fresh look at your FOIA program

Spring is here and as we open windows to let in fresh air and sunshine, tidy up around the house, and tackle projects we put off during the winter, why not bring that same mindset to your FOIA program?Since OGIS opened its doors in 2009, we’ve worked with agencies and requesters on thousands of requests … Continue reading Spring Cleaning: Take a fresh look at your FOIA program

Have a FOIA Question? We are Here to Help

As the Freedom of Information Act (FOIA) Ombudsman, one of OGIS’s important functions is to help FOIA requesters better understand how the FOIA process works. We do this by working directly with those who contact our office and by making a variety of resources available on our website While many of the requests for assistance … Continue reading Have a FOIA Question? We are Here to Help

Customer Service: it’s a Smart Practice—and it’s the Law!

Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference during a session titled “Customer Service—It’s the Law!” The session, which included FOIA professionals Jay … Continue reading Customer Service: it’s a Smart Practice—and it’s the Law!

Upcoming OGIS Training Session: Developing Dispute Resolution Skills

Do you find yourself flummoxed when faced with an angry FOIA requester? Do you regularly take "no" for an answer from your agency’s program people? We can help! OGIS will present a training session designed to help FOIA professionals develop dispute resolution skills on Monday, December 9, 2013 at the Archives building on Constitution Ave … Continue reading Upcoming OGIS Training Session: Developing Dispute Resolution Skills

Don’t shut your eyes to the importance of FOIA regulations

Freedom of Information Act regulations sound like a sure cure for insomnia, but if FOIA were a movie, their role would be a real sleeper. We at OGIS recognize that well-crafted FOIA regulations are key to an effective agency FOIA process so we regularly comment on proposed changes to regulations as part of our statutory … Continue reading Don’t shut your eyes to the importance of FOIA regulations

FOIA Letters and Plain Writing

This is an excerpt from an actual FOIA appeal response letter: Dear [name redacted], Reference is made to your letter to the [agency]…regarding the above referenced file. Through your letter you appeal the determination made…that certain records responsive to your request (or portions thereof) are exempt from release under the Freedom of Information Act (FOIA). … Continue reading FOIA Letters and Plain Writing

How to Invite a FOIA Lawsuit

In the course of our work as the FOIA Ombudsman, we regularly hear from agencies and requesters about FOIA practices that work well. We also hear about practices that don’t work as well. Too often, such problems result in legal action by requesters. We have observed that the following agency practices can be “litigation invitations”: … Continue reading How to Invite a FOIA Lawsuit