Category: Customer service

OGIS Publishes Assessments on Agency FOIA Websites and FOIA in Agency Performance Plans

by Kimberlee N Ried, posted in Customer service, FOIA Advisory Committee, Government information, National Archives and Records Administration, OGIS's Reports, Open Government, Uncategorized

Building Survey, Photographs ca. 1930 – ca. 1949. National Archives Identifier 32200323 The Office of Government Information Services (OGIS) recently published two assessment reports examining Freedom of Information Act (FOIA) websites and FOIA’s inclusion in agency performance plans. The assessments fulfill recommendations from the 2018-2020 term of the FOIA Advisory Committee. Recommendation 2020-01 was for OGIS to "undertake … Continue reading OGIS Publishes Assessments on Agency FOIA Websites and FOIA in Agency Performance Plans

Understanding the Office of Government Information Services (part 4/4)

by Kimberlee N Ried, posted in Customer service, definitions and concepts, FOIA Advisory Committee, Government information, National Archives and Records Administration, Ombudsman, Open Government, Uncategorized

"Information" World War II Posters, 1942 - 1945. National Archives Identifier 514625 In our previous blog posts “Understanding the Office of Government Information Services,” parts 1, 2 and 3,  we provided a basic overview of OGIS and highlighted our dispute resolution and compliance work. In this wrap-up post we’ll further explain the important work of … Continue reading Understanding the Office of Government Information Services (part 4/4)

Understanding the Office of Government Information Services (part 3/4)

by Kimberlee N Ried, posted in Customer service, definitions and concepts, Government information, Ombudsman, Open Government, Plain Language, Uncategorized

https://giphy.com/gifs/usnationalarchives-archives-archivesgif-naid12065-1alh12SmIXpUoZEQar Your National Archives by US National Archives via GIPHY. National Archives Identifier 12065 In our previous two blog posts “Understanding the Office of Government Information Services” parts 1 and 2, we provided a basic overview of how OGIS is structured and highlighted aspects of our dispute resolution program. In this post we’ll touch on … Continue reading Understanding the Office of Government Information Services (part 3/4)

Understanding the Office of Government Information Services (part 2/4)

by Kimberlee N Ried, posted in Customer service, definitions and concepts, Government information, National Archives and Records Administration, Ombudsman, Open Government, Plain Language

FLASHES OF ACTION [WORLD WAR I], 1921? via GIPHY. National Archives Identifier 35458 In our previous blog post “Understanding the Office of Government Information Services,” we provided a basic overview of  OGIS’s history and structure. In this post we’ll focus on our mediation program.   How are requests for OGIS assistance handled? FOIA requesters and agencies … Continue reading Understanding the Office of Government Information Services (part 2/4)

OGIS Is Yet Again Interested in “Still Interested” Letters

by Kimberlee N Ried, posted in "Still Interested" Letters, Customer service, Government information, Ombudsman, Plain Language, Uncategorized

Address Your Letters Plainly. National Archives Identifier 44266146 As federal agencies approach the end of fiscal year 2022 in September, we know many are aiming to close old FOIA requests and reduce their FOIA backlogs. Some have begun to send requesters “still interested” letters to ensure that the information in a FOIA request is still … Continue reading OGIS Is Yet Again Interested in “Still Interested” Letters

OIP Director recaps AG Garland FOIA Memo

by Kimberlee N Ried, posted in Customer service, definitions and concepts, FOIA in the news, Government information, Ombudsman, Open Government, Uncategorized

U.S. Department of Justice Office of Information Policy Director Bobby Talebian. U.S. Department of Justice Office of Information Policy (OIP) Director Bobby Talebian provided an update on the Attorney General guidelines at this year’s American Society of Access Professionals National Training Conference in Arlington, Va. With regard to FOIA’s  foreseeable harm standard, which Congress added … Continue reading OIP Director recaps AG Garland FOIA Memo

International Conference of Information Commissioners Issues Statement on Access to Information

by Kimberlee N Ried, posted in Customer service, definitions and concepts, FOIA around the world, Government information, Open Government

The International Conference of Information Commissioners (ICIC) met in June via hybrid (online and in-person) for the 13th  International Conference. Alina M. Semo, OGIS Director, serves on the Executive Committee of the ICIC.  As a part of this year’s work at the conference, the Commission issued a public statement around access to information, specifically that … Continue reading International Conference of Information Commissioners Issues Statement on Access to Information

FOIA Improvements at the Department of Homeland Security

by Kimberlee N Ried, posted in Customer service, Government information, Open Government, Uncategorized

https://giphy.com/gifs/usnationalarchives-space-nasa-apollo-11-kvl2YhR110qsBrHid2 From National Archives Identifier 649447 Later this month, the Department of Homeland Security (DHS) will begin migrating to a new FOIA system and anticipates temporary delays in responding to requesters while launching the new system. According to the DHS FOIA website, the migration to a new system will be staggered across DHS processing centers … Continue reading FOIA Improvements at the Department of Homeland Security

OGIS Publishes Results of FOIA Compliance Self-Assessment Survey

by clemelin, posted in Customer service, Electronic records, Government information, IT Solutions, OGIS's Reports, Ombudsman, Open Government

When Agency Records Officers and Chief FOIA Officers work in harmony, FOIA works better. National Archives ID: 535858 The COVID-19 pandemic’s effects on FOIA processing and the use of e-discovery are among the topics in our latest report, Assessing Freedom of Information Act Compliance through the 2020 National Archives and Records Administration’s Records Management Self-Assessment. … Continue reading OGIS Publishes Results of FOIA Compliance Self-Assessment Survey

OGIS Publishes Issue Assessment on First-party Requests

by kmitchell, posted in Customer service, definitions and concepts, FOIA Advisory Committee, Government information, innovation, IT Solutions, OGIS's Reports, Open Government

Each day, people seeking records about themselves use the FOIA process to obtain their records as they navigate health care, employment, immigration, law enforcement or other issues that intersect in some way with the federal government. A government-wide look at what are known as “first-party requests” shows that the records requesters seek about themselves fall … Continue reading OGIS Publishes Issue Assessment on First-party Requests