Category Archives: Ombudsman

Upcoming FOIA Requester Roundtable: Estimated Completion Dates

We’ve written before about the importance of providing estimated completion dates to requesters — not only is it good customer service, but since 2007, it’s the law. Unfortunately, OGIS still hears from many requesters with delayed requests who have not … Continue reading

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Do You Copy?

When agencies respond to a FOIA request with released records, they retain a copy of those records along with the response letter in a file documenting the request. This is important for a couple of reasons—so that the agency can … Continue reading

Posted in About FOIA, About OGIS, Best practices, Electronic records, FOIA Exemptions, Mediation services, OGIS Case Study, Ombudsman | 3 Comments

Giving Thanks

In this season of reflection and good cheer, we at OGIS are giving thanks for some improvements we have seen recently in the FOIA world: While backlogs remain a significant problem, agencies are making strides in reducing them—they are down … Continue reading

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Upcoming Requester Roundtable Discussion: Appeals

We at OGIS talk quite a bit about the importance of the FOIA administrative process, which includes the all-important appeal. But what is an appeal, exactly, and what should it include? What are some best practices for an agency’s appeal … Continue reading

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FOIA Fever: It’s Contagious

We’ve written about the positive difference that executive support for FOIA can make in federal agencies. We’ve made this point in our recommendations and,  whenever we can, we encourage agencies to make FOIA a priority (and communicate this across the … Continue reading

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Open For Business

The Federal government is back in business, and so are we! OGIS stands ready to assist FOIA requesters and Federal agencies with their FOIA disputes. We look forward to hearing from you.

Posted in About FOIA, About OGIS, Ombudsman | 2 Comments

Shutdown

Due to the Federal government shutdown, the Office of Government Information Services and the National Archives are closed. We are unable to post to the FOIA Ombudsman during this closure. All National Archives facilities are closed, with the exception of the Federal Records Centers … Continue reading

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Meeting Our Challenges

This post was written by Miriam Nisbet, former Director of the Office of Government Information Services  We’ve made no secret of how proud we are of all that OGIS has accomplished in its four years. We have assisted hundreds of FOIA … Continue reading

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Managing Emails & Government Records: Are your ducks in a row?

In his November 28, 2011 Presidential Memorandum -Managing Government Records, President Obama noted “proper records management is the backbone of open Government.” Sound records management helps agencies carry out their missions, promotes accountability by documenting agency activities, and fosters open … Continue reading

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Making “Publicly Available” Records Available

As the government strives to find ways to improve FOIA, proactive disclosure seems to be one strategy that everyone agrees on; if agencies make more information publicly available, people will not need to make FOIA requests for those records. In … Continue reading

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