Thursday, October 12 is officially recognized by the Dispute Resolution Section of the American Bar Association (ABA) as Ombuds Day. This annual observation provides an opportunity to educate the public about the role of ombuds and the wide variety of services and value that ombuds provide. As the federal FOIA Ombudsman, OGIS resolves FOIA disputes, … Continue reading Ombuds Day is Thursday, October 12
Tag: customer service
OGIS Publishes Updated Immigration Observer
The President's Committee For Hungarian Refugees, Prospectus for Kilmer Operation. National Archives Identifier 24443. A popular resource for using FOIA to access immigration records across the federal government has been updated with the publication of an updated Immigration Ombuds Observer on our website. This document supersedes our 2018 Immigration Observer, now archived. The webpage serves … Continue reading OGIS Publishes Updated Immigration Observer
Chief FOIA Officers Council Co-Chairs Issue Memo on FOIA.gov Interoperability Deadline, FOIAonline Sunset
https://giphy.com/gifs/usnationalarchives-vintage-mail-postal-worker-QyLeEG8FwmCrdTJGIV Sorting World War II GIF by US National Archives via GIPHY. From National Archives Identifier 17800. The co-chairs of the Chief FOIA Officers Council issued a memo recently on FOIA.gov interoperability and the sunsetting of FOIAonline. The purpose of the memo, sent to Chief FOIA Officers (CFOs) and available online, is three-fold: to remind … Continue reading Chief FOIA Officers Council Co-Chairs Issue Memo on FOIA.gov Interoperability Deadline, FOIAonline Sunset
OGIS Publishes 2022 Compliance Self-Assessment
https://giphy.com/gifs/usnationalarchives-archives-archivesgif-naid12065-S0Ik9zGLLJMN3oDfzA Paper Records GIF by US National Archives via GIPHY. From National Archives Identifier 12065. The Office of Government Information Services (OGIS) is pleased to announce the publication of our latest report, “Assessing Freedom of Information Act Compliance through the National Archives and Records Administration’s 2022 Records Management Self-Assessment.” The 2022 Records Management Self-Assessment (RMSA), … Continue reading OGIS Publishes 2022 Compliance Self-Assessment
OGIS Fiscal Year 2022 Annual Report Now Available
The Office of Government Information Services 2023 Report for Fiscal Year 2022 is now available on our website. Highlights include: Handling over 4,500 requests for assistance — from both FOIA requesters and agencies. Providing a new virtual training program on negotiation for FOIA professionals. Leading and collaborating with the Chief FOIA Officers Council Technology Committee … Continue reading OGIS Fiscal Year 2022 Annual Report Now Available
Ensuring Effective Portal Communication with Requesters: Even When They’re on Vacation!
Jimmy Carter and Rosalynn Carter fishing on August 26, 1978. National Archives Identifier 180949. OGIS has observed recently that agencies are increasingly using portals to send response letters and records to requesters. OGIS applauds this approach as portals are faster than U.S. postal mail and more secure than email. However, OGIS encourages agencies to consider … Continue reading Ensuring Effective Portal Communication with Requesters: Even When They’re on Vacation!
Chief FOIA Officers Council Meeting Recap
A new webpage cataloging Office of Government information Services (OGIS) recommendations and best practices, a model for analyzing FOIA programs and technology, and an update on an interactive search tool on FOIA.gov were among the matters discussed at the April 25, 2023, meeting of the Chief FOIA Officers Council. Missed the meeting? Catch up by … Continue reading Chief FOIA Officers Council Meeting Recap
OGIS Launches New Quarterly Reporting
Beginning in fiscal year 2023, OGIS has launched a new reporting graphic that tracks quarterly data and activities. In the past we shared mediation statistics with regard to the number of cases we managed. And while that work continues — we respond to more than 4,000 inquiries a year — it is just as important … Continue reading OGIS Launches New Quarterly Reporting
Call for Nominations: Vacant Non-Government Seat on FOIA Advisory Committee
Colonel (COL) Simmons of the 7th Infantry Division uses field glasses to monitor progress during the joint US Army/Air Force Exercise CALFEX '86 (combined arms live fire exercise). National Archives Identifier 6426854. A resignation from the FOIA Advisory Committee has created a vacancy for which we seek nominations. We are looking for a non-government FOIA expert who has … Continue reading Call for Nominations: Vacant Non-Government Seat on FOIA Advisory Committee
Chief Data Officers Council Meets on Friday, February 10
https://giphy.com/gifs/usnationalarchives-space-nasa-apollo-11-kvl2YhR110qsBrHid2 The Time of Apollo by US National Archives via GIPHY. From National Archives Identifier 649447. The Chief Data Officers (CDO) Council meets publicly on Friday, February 10 from 1 p.m. to 4 p.m. ET to provide updates about its activities and the implementation of the Chief Data Officer role across the government. OGIS Director … Continue reading Chief Data Officers Council Meets on Friday, February 10
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