Requester Roundtable Canceled

We looked forward to meeting with the requester community today, but it seems that Mother Nature has other ideas. The FOIA Requester Roundtable scheduled for Wednesday, January 22, 2014, “Providing Estimated Dates of Completion,” is canceled because of the government's delayed opening status. Please keep an eye out for announcements of future Roundtables, and stay warm! … Continue reading Requester Roundtable Canceled

Upcoming FOIA Requester Roundtable: Estimated Completion Dates

We’ve written before about the importance of providing estimated completion dates to requesters -- not only is it good customer service, but since 2007, it’s the law. Unfortunately, OGIS still hears from many requesters with delayed requests who have not heard when they might expect a response. In those cases, OGIS contacts the agency, talks … Continue reading Upcoming FOIA Requester Roundtable: Estimated Completion Dates

Do You Copy?

When agencies respond to a FOIA request with released records, they retain a copy of those records along with the response letter in a file documenting the request. This is important for a couple of reasons—so that the agency can respond to any questions from the requester, or that the information can be passed along … Continue reading Do You Copy?

Upcoming OGIS Training Session: Developing Dispute Resolution Skills

Do you find yourself flummoxed when faced with an angry FOIA requester? Do you regularly take "no" for an answer from your agency’s program people? We can help! OGIS will present a training session designed to help FOIA professionals develop dispute resolution skills on Monday, December 9, 2013 at the Archives building on Constitution Ave … Continue reading Upcoming OGIS Training Session: Developing Dispute Resolution Skills

Upcoming Requester Roundtable Discussion: Appeals

We at OGIS talk quite a bit about the importance of the FOIA administrative process, which includes the all-important appeal. But what is an appeal, exactly, and what should it include? What are some best practices for an agency’s appeal process? How can the FOIA and the appeals offices better work together? We will discuss … Continue reading Upcoming Requester Roundtable Discussion: Appeals

Shutdown

Due to the Federal government shutdown, the Office of Government Information Services and the National Archives are closed. We are unable to post to the FOIA Ombudsman during this closure. All National Archives facilities are closed, with the exception of the Federal Records Centers and the Federal Register until the Federal government reopens. We hope to see you soon.