Category Archives: FOIA Public Liaisons

Customer Service: it’s a Smart Practice—and it’s the Law!

Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, Ombudsman, Plain Language | 1 Comment

FOIA and Dispute Resolution: Voices from the Field

This year’s American Society of Access Professionals (ASAP) Annual Training Conference included a panel titled “FOIA and Dispute Resolution.” The panel included Kathy Ray from the Department of Transportation and Brad Heath, a USA Today reporter and frequent FOIA requester. … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, FOIA Public Liaisons, Mediation services, OGIS events, Ombudsman, Team approach | 1 Comment

Giving Thanks

In this season of reflection and good cheer, we at OGIS are giving thanks for some improvements we have seen recently in the FOIA world: While backlogs remain a significant problem, agencies are making strides in reducing them—they are down … Continue reading

Posted in About FOIA, About OGIS, FOIA Public Liaisons, FOIAOnline, Ombudsman

Upcoming OGIS Training Session: Developing Dispute Resolution Skills

Do you find yourself flummoxed when faced with an angry FOIA requester? Do you regularly take “no” for an answer from your agency’s program people? We can help! OGIS will present a training session designed to help FOIA professionals develop … Continue reading

Posted in About FOIA, About OGIS, FOIA Public Liaisons, OGIS events, Plain Language, Training

Scoping Out a Successful FOIA Request

Describing the scope of a FOIA request — and on the agency’s side, interpreting the scope of that request — often feels like more art than science. Requesters naturally describe requests in expansive terms to be sure that they don’t … Continue reading

Posted in About FOIA, About OGIS, Best practices, definitions and concepts, FOIA Public Liaisons, Ombudsman, Requests and appeals

How to Invite a FOIA Lawsuit

In the course of our work as the FOIA Ombudsman, we regularly hear from agencies and requesters about FOIA practices that work well. We also hear about practices that don’t work as well. Too often, such problems result in legal … Continue reading

Posted in About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, FOIA Public Liaisons, Ombudsman, Plain Language | 5 Comments

Giving Thanks

In this season of thankfulness, OGIS offers a short list of things to be thankful for (aside from not-from-a-can creamed corn, pumpkin cheesecake and homemade (beer) biscuits that will grace tables of OGIS staffers this Thanksgiving). In no particular order, … Continue reading

Posted in About FOIA, About OGIS, FOIA Public Liaisons

That’s Not My Job… or Is It?

Since OGIS opened in 2009, we’ve noticed that some FOIA Public Liaisons (FPLs) are not entirely clear about their role. The job title, created by Executive Order 13392 in December 2005, was codified in the OPEN Government Act of 2007, … Continue reading

Posted in About FOIA, About OGIS, Best practices, definitions and concepts, FOIA Public Liaisons, Mediation services, Open Government